Shipping Policy

Shipping & Delivery Policy

Every Olives by Sashi garment takes time, care and attention to prepare.

Because many of our pieces involve detailed craftsmanship and may be made specifically for you, the time it takes to receive your order can vary from one garment to another.

We want you to know what to expect before placing your order.

1. Where We Deliver

We currently offer delivery across India and to selected international destinations.

If your country is not available at checkout, please contact us. We will be happy to check whether delivery can be arranged.

For international orders, additional customs duties, taxes or import charges may apply depending on the destination country.

2. Processing and Production Time

Not every garment follows the same production timeline.

Orders are processed and dispatched within 48 hours of order confirmation and successful receipt of payment.
The dispatch timeline excludes weekends, public holidays, and the delivery time taken by the appointed courier partner.

Customized Pieces

If you request changes to color, measurements, embroidery, length, sleeves or other design details, the production timeline may be different from the standard timeline.

We will confirm the estimated timeline with you before production begins.

3. Delivery Time

Once your order has been dispatched, the approximate delivery time is:

Delivery may take longer during peak wedding seasons, festive periods, public holidays, severe weather, customs clearance or other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

For selected products or locations, we may offer complimentary shipping.

Any special shipping arrangement will be communicated to you before dispatch.

5. International Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

These charges are determined by the destination country's customs authorities and are generally the responsibility of the customer unless specifically stated otherwise at the time of purchase.

Olives by Sashi does not control these charges and cannot guarantee the amount that may be payable.

If you are unsure about the customs rules in your country, we recommend checking with your local customs authority before placing the order.

6. Order Tracking

Once your order has been dispatched, we will share the available tracking information with you by email, SMS, WhatsApp or another suitable communication channel.

Please allow some time for the courier's tracking system to update after dispatch.

7. High-Value Orders

Some Olives by Sashi garments are high-value pieces.

For such orders, we may use specialized or secure shipping arrangements and may require a signature or other confirmation at the time of delivery.

Please ensure that someone is available at the delivery address to receive the package.

Where applicable, we may contact you before dispatch to confirm delivery details.

8. Incorrect Address or Contact Information

Please check your delivery address and contact details carefully before placing your order.

If an order has not yet been dispatched, contact us as soon as possible if you need to make a correction.

Once an order has been dispatched, changing the delivery address may not always be possible.

Additional shipping charges may apply if a package needs to be re-routed because an incorrect address was provided.

9. Delayed Delivery

Occasionally, delivery may take longer than the estimated timeframe due to:

Courier delays
Customs clearance
Incorrect or incomplete address information
Weather conditions
Public holidays
High-volume periods
Natural events
Government restrictions
Other circumstances outside our reasonable control

If there is a significant delay, please contact us and we will do our best to assist.

10. Failed Delivery

If a courier attempts delivery and is unable to complete it because nobody is available, the address is incorrect or the shipment is refused, the courier may make another delivery attempt or return the package to us.

Any additional shipping or re-delivery charges resulting from circumstances within the customer's control may be payable by the customer.

11. Damaged Package

We take care to pack every order securely.

If the package appears visibly damaged when it arrives, please:

Photograph the package before opening it.
Record a short opening video where possible.
Keep the original packaging.
Contact us as soon as possible.

Please send the photographs/video along with your order number so that we can investigate the issue with the courier.

12. Missing or Lost Shipments

If your tracking information shows an unexpected delay, or your package appears to be lost, please contact us.

We will coordinate with the courier and investigate the shipment.

Please do not discard your order confirmation, tracking information or shipping documents until your order has been successfully received.

13. Delivery Does Not Mean the Order Is Non-Returnable

Receiving an order does not automatically remove your rights under our applicable return, exchange or refund terms.

Please refer to our:

Returns & Exchanges Policy
Refund Policy
Cancellation Policy

for the conditions that apply to your order.

14. Wedding and Event Orders

If you are purchasing an outfit for a wedding, event or specific occasion, we strongly recommend ordering well in advance.

Please do not rely on the estimated delivery timeframe for a last-minute event.

If you have a specific event date, contact our team before placing your order. We can check the production schedule and advise whether the requested delivery date is achievable.

15. Contact Us

If you have any questions about your delivery, please contact:

Olives by Sashi
A brand of SHRITHATHEJAM PRIVATE LIMITED

Email: olivesbysashielitestudio@gmail.com
Phone / WhatsApp: +91 96666 66042
Customer Care Hours: Mon – Fri | 11:00 – 18:00 Hrs.

When contacting us about an order, please include your order number so that we can assist you quickly.