Refund & Return Policy

Customer satisfaction is important to us.

Returns

Products may be eligible for return within 7 days of delivery if:

• The item received is damaged.
• The wrong item was delivered.
• The product has a verified manufacturing defect.

Items must be:

• Unused
• In original condition
• Returned with original packaging

Non-Returnable Items

We cannot accept returns for:

• Used products
• Items damaged after delivery
• Products purchased during clearance or promotional sales (unless damaged)

Refunds

Once the returned item is inspected and approved, refunds will be processed to the original payment method within 5–10 business days.

Damaged Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Email:

olivesbysashielitestudio@gmail.com

Please include:

• Order number
• Photos of the product
• Photos of the packaging